Source : http://www.computeractive.co.ukFollowing "Fair & Square campaign" campaign leaded by Computeractive, and in order to align its online Tems and conditions with the UK Law, Apple UK decided to no longer charge customers who wish to return unwanted goods.
Following this information, we have been looking at the corresponding terms in Apple France, as French distance selling regulations are known for protecting primarily the customer. This was also mostly transposed into the EU customer protection regulations. Apple France seems to offer even more than what is required by the law: customer can return a good within 14 days following his purchasing, while the law requires only 7. But surprisingly, there is a section missing while being quoted in the text: Section D in paragraph 7.2. This is supposed to be the one where terms for processing fee are being described, a point also covered by the French law. It seems that Apple quickly removed it, and it might well be due to the precedent with the Apple UK. The French law is quite precise about such lacking information: when information are missing, the conditions must be the most favorable to the customers, in other words here Apple should not apply processing fee.
Warning, such regulations apply for hardware and other products, but not for unpacked software and personalized-engraved iPods.
[translation by Linathael]
