According to a BBC One report, salespeople at some Carphone Warehouse stores are misleading customers about insurance on the iPhone, and what might happen if they were to lose the device. Some customers reported that they were told if they lost their iPhone, they would have to buy an entirely new 18 month contract - at a minimum cost of £630. This is untrue ? the customer would need to purchase a new iPhone, but the contract would carry over.?

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